Our Privacy Policy

About our privacy policy

Esportsnutrition.com cares a lot about your privacy. We therefore only process data that we need to (improve) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Esportsnutrition.co.uk accessed thereon. The effective date for the validity of these terms is 26/10/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data can be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse, and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy you can contact our privacy contact person, you can find the contact information at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be accessed.
Web store software
Our online store is developed with WordPress and Woocommerce software. Personal data that you make available to us for the purpose of our services is not shared. WordPress and Woocommerce does not have access to your data.

E-mail and mailing lists

MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and to share information with third parties as part of this.
We use the services of. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors
Mollie

For the handling of (part of) the payments in our web store we use the payment service provider Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymized) data with third parties. In the case of a deferred payment request (credit facility), Mollie shares personal data and order data with post-payment service providers. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie ‘s services for which it engages third parties. Mollie will not retain your data longer than permitted by law.

Shipping and logistics
PostNL with Parcel

When you place an order with us, our job is to get your package delivered to you. We use the services of Parcel / PostNL for carrying out deliveries. It is therefore necessary that we share your name, address and residence details with Parcel/ PostNL to be able to send, for example, a tracking code. Parcel/ PostNL uses this data only for the purpose of executing the agreement. If PostNL engages subcontractors, Parcel/ PostNL will also make your data available to these parties.

Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask your explicit permission. Your data will not be shared with third parties other than to fulfill accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Esportsnutrition may be required by law to share your data in connection with tax or criminal investigations by public authorities. In such a case we are forced to share your data, but we will oppose it within the possibilities offered by law.

Retention periods

We keep your data for as long as you are our customer. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Due to applicable administrative obligations we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights

Under applicable Dutch and European law, as a data subject you have certain rights with respect to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format used within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Inspection rights

You always have the right to inspect the data we process (or have processed) that relate to you personally or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data together with an overview of the processors holding this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of Rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you amended. You can make such a request to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data have been changed to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data we process or have processed that relates to your person or can be traced back to you. You can make such a request to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or that have been processed by other processors or third parties on our behalf. In such a case, it is likely that we will no longer be able to continue to provide services, as the secure connection of data files can no longer be guaranteed.

Right to object and other rights

You have the right, where appropriate, to object to the processing of your personal data by or on behalf of Esportsnutrition.co.uk. If you object, we will immediately cease processing pending the handling of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we process (or have processed) and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe it does, please contact our contact person for privacy matters.

Cookies
Google Analytics

Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obligated under applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to provide, among other things, targeted advertising (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Privacy policy changes
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.

Contact details
Esportsnutrition.nl
Ceintuurbaan 422-h, 1074EB Amsterdam, NNetherlands
E info@esportsnutrition.nl
Contact person for privacy issues

Esportsnutrition.com chooses not to publish the full name of the privacy officer. This does not mean that we cannot handle your question or request, gladly even, we want to give confidence that we take data and storage data and your rights seriously and are able to handle your request satisfactorily. Please contact us using the form!